Formal Complaint Process
The Lincoln Memorial University Formal Student Complaint Process exists to ensure students have the right to address grievances related to non-academic issues. Students must first work through informal grievance appeal processes prior to initiating a Formal Student Complaint.
Students who wish to file a Formal Student Complaint related to a non-academic issue must complete and submit this Formal Student Complaint Form.
Appeals and grievances regarding academic matters such as grades, SPC decisions, academic suspension, and dismissal are not considered formal student complaints, and are addressed through processes outlined on the catalog's page.
Orange Park, Florida Location
- Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Florida State Government and shall be reviewed and handled by that licensing board, and then search for the appropriate division);
- For students attending programs in Florida, complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Florida Office of the Attorney General and shall be reviewed and handled by that Unit (https://www.myfloridalegal.com/how-to-contact-us/file-a-complaint).
- For students attending programs in Florida, who have a grievance that has not been resolved through other avenues, they can contact the Florida Department of Education- Commission on Independent Education either by sending a letter to: Commission for Independent Education 325 W. Gaines Street, Suite 1414, Tallahassee, FL. 32399-0400, Or by email: CIEINFO@fldoe.org, Or Fax: 850-245-3238
Complaint Policies and Procedures for Certain Distance Education Students
The below policies apply to students who are:
- non-Tennessee residents in State Authorization Reciprocity Agreement (“SARA”) states and who are enrolled in a distance education program/course or
- who are attending an out-of-state learning placement in a SARA state.
The nature of complaints to be addressed through these policies include violations of SARA policies and dishonest or fraudulent activity. These policies do not apply to complaints concerning student grades or student conduct violations. For more information on complaint subject matter see SARA Policy Manual Sections 4.2 and 4.3.